Careers
Account Manager
The role
As an Account Manager, you will be the trusted advisor for a portfolio of customers and partners across key regions. Your focus will be on building long-term relationships, expanding adoption of Lumion across organizations, and driving revenue growth through upsell, cross-sell, and retention strategies.
You will work closely with the Sales Director and collaborate cross-functionally with marketing, product, support, and channel teams. This role blends strategic account planning with hands-on execution and customer care.
Key responsibilities
Customer relationship management
Manage a portfolio of direct and indirect accounts, ensuring high engagement, satisfaction, and loyalty.
Conduct regular check-ins, demos, and reviews to understand customer goals and usage patterns.
Act as the voice of the customer internally—advocating for feedback, feature requests, and new use cases.
Revenue growth & account expansion
Identify upsell, cross-sell, and renewal opportunities within existing accounts.
Collaborate with the Sales Director on tailored commercial offers and long-term account plans.
Support pipeline development through warm leads, referrals, and regional campaigns.
Partner & channel coordination
Maintain strong relationships with assigned channel partners and resellers.
Ensure partners are aligned with account strategies, pricing, and support frameworks.
Monitor indirect account activity and intervene when needed to drive growth or retention.
Reporting & forecasting
Maintain accurate CRM records (e.g., HubSpot or Salesforce) and forecasting across all accounts.
Track account health metrics, usage data, and renewal timelines to manage risk and opportunity.
Support quarterly business reviews (QBRs) and account strategy sessions with leadership.
What you bring to the table
3-5 years of experience in account management, customer success, or B2B sales—ideally in software, SaaS, or design/visualization tools.
Strong relationship-builder and communicator, able to engage technical and creative stakeholders.
Commercially minded with a structured approach to growing accounts and closing opportunities.
Proactive and organized: able to manage multiple accounts, follow up systematically, and meet deadlines.
Experience working with channel or distribution partners is a plus.
Comfortable with CRM systems and account reporting tools.
Bonus:
Familiarity with the AEC industry, 3D visualization, or design software is a strong advantage.
Multilingual capabilities (e.g., Dutch, German, French, Spanish) are highly valued.
What we offer
Attractive salary and bonus structure.
Full-time contract.
Flexible working hours (including Work-from-Home Wednesdays).
30 vacation days per year.
20 workation days to work remotely from anywhere.
Free lunch and office gym.
Work in an enthusiastic, international team.
How to apply
To apply, please send your CV and a cover letter to: [email protected].
Friendly note: please do not make use of this vacancy as an acquisition opportunity.