Contact information

Support from our staff

To get support you need to register on our forum and attach your Lumion license key to your account.

Support forum

The best place to get support.
Our staff is here to help you.

Act-3d head office

Act-3D B.V.
Hoofdstraat 10
2171 AT, Sassenheim
The Netherlands

VAT No: NL820737318B01

e-mail: [email protected]

This e-mail address is not monitored by technical support staff.

For support, go to forum.Lumion.com,   where our staff is monitoring all incoming questions.

Support office U.S.A.

For companies
in the U.S.A. only.

Not for technical support.
For support, go to 
forum.Lumion.com

Phone: (404) 909 6229

Opening hours:

Monday – Friday
8 am – 6 pm (EST)

e-mail:
[email protected]