Restore access to Lumion
Follow these steps to restore access to Lumion 12.5 or earlier
Create or verify your Lumion Account
If you’re having trouble accessing Lumion, your first step is to ensure you have an active Lumion Account.
Not sure if you have an account or not? Simply fill in this form and we’ll either confirm your credentials or create a new account for you.
We’ll be in touch
Once you’ve filled in the form, we’ll email you with instructions to log in with your existing account or set a password for the new one we have created.
Once logged in to your Lumion Account, you can restore access by registering your License key.
FAQ
Lumion is updating its backend systems to align with modern software standards, bolster security, and enhance protection for all users. A Lumion Account ensures:
Your software access is verified, and remains secure.
License administrators get more visibility over license users.
Single sign-on across all Lumion products and services moving forward.
Self-service license management.
Access to offers and discounts unique to you.
Find further details in this support article.
No. Your Perpetual License Key will remain valid. Having a Lumion Account, will simply allow the license systems to validate and recognize the License Key automatically.
No—your floating license will keep working as usual, provided it’s linked to your Lumion Account.
If you can't see your Lumion license key in your account, you can register it manually after logging in. See how.
If you no longer have access to your license key information, please contact our support team.
No, creating a user account is completely free. This step is required to continue using your existing Lumion license , but it does not affect your current licensing structure. You’ll still have access to the same Lumion version you currently own—no subscription or upgrade is required unless you choose to do so.
Yes. Simply follow the steps in the form and you'll unlock a unique voucher to upgrade to a Lumion Subscription, straight from your account. This gives you a discounted path to the latest version of Lumion Pro with flexible licensing options.
You'll unlock:
All the latest features and content (ray tracing, PBR materials, Lumion Cloud integration, and more)
Free upgrades included in your subscription, so you’re always up to date.
Full support and personalized onboarding to get up to speed with the latest version of Lumion.
Predictable savings with long-term discounts for our 2- and 3-Year plans.
Fewer renewals, lower annual costs, and peace of mind knowing you’re always covered.
Learn more about your upgrade options here.